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Policies

Return Policy

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can simply return the item for exchange, refund, repair, or credit. 

If you have any questions about our guarantee, please, email us at Kimberly@IndicoUSA.com  or call us at 918-625-0915.

Returns and Exchanges 

Returns and exchanges can be made by mail. Please call our Service Center, if you wish to return or cancel an order placed online. If you have purchased an item through one of our distributors, you must follow their return policy.

Returning by mail 

  • Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. 
Please Note: We cannot accept CODs or courier deliveries.
  • Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package. 



Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Cowboy Couture. 

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment. 

Please note: Our Processing Center cannot accept returns in person. Mail returns to: Cowboy Couture Returns Department: 13902 N 147th E Ave. Collinsville, OK 74021. Please be sure to contact us BEFORE shipping any item for RETURN or EXCHANGE.


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